Job title: Assistant Director of Campus Success

Reports to: Director of Campus Success

Department: Campus Success

BetterMynd is on a mission to make mental health resources more accessible to college students everywhere. Through our nationwide network of licensed clinicians and our proprietary virtual counseling technology, BetterMynd helps colleges and universities to better support the growing mental health needs of their students.

You will be a great fit if:

You feel passionate about supporting community members who seek connection. You recognize counseling as a solution to the mental health disruptions that so many people are experiencing in our society.

You believe deeply in the value of Higher Education. You recognize that a college degree is a key driver of future success in work and life.

You understand that without a solid mental health footing, obtaining a college degree is exponentially more difficult.

The role:

The Assistant Director of Campus Success position is responsible for the day-to-day customer service of our partner campuses leading to the expansion of services and contract Renewal of each account. In this campus-facing role, you will be responsible for onboarding, implementation, and ongoing support for new and existing Higher Education partners. Through your energy and passion for BetterMynd, you will generate loyalty and trust among our campuses post-sale; schedule meetings, facilitate presentations and product demonstrations via the web and on-campus, and close Renewals in accordance with annual performance targets. This is an ideal position for a dedicated, hard-working, and independently motivated individual who enjoys learning in a fast-paced, start-up environment.

Responsibilities include:

  • Onboarding new campus partners to ensure successful implementation and utilization of BetterMynd counseling sessions.
  • Track utilization of sessions, identify trouble spots and initiate solutions in an urgent, yet compassionate and professional manner.
  • Demonstrate BetterMynd products and services to new contacts at current accounts via phone, web, and in-person with authenticity and enthusiasm.
  • Embrace a dynamic, changing, growth environment, evolving our Campus Success strategies in collaboration with your direct supervisor and company leaders.
  • Collaborate closely with Sales and Marketing as we strive to achieve shared revenue and student engagement goals.
  • Utilize CRM and Ticketing systems to manage communication and some aspects of the client lifecycle.
  • Demonstrate professionalism and positive energy while representing BetterMynd online, on campuses, and at various conferences and association meetings.
  • Motivate yourself to manage daily tasks as this is a remote (or hybrid) position working from your home office.

Skills/Requirements:

  • BA/BS – Bachelor’s Degree required
  • 3+ years of Client Success/Implementation/Customer Service experience.
  • Experience with Higher Education preferred.
  • Experience with modern customer service methodologies.
  • Experience supporting subscription-based technology services preferred.
  • Client Success experience can be traded for on-campus practitioner experience in some cases.
  • Outstanding written and verbal communication skills; confident communicating and building rapport with senior-level as well as administrative professionals.
  • Strong listening and questioning skills to gain a clear understanding of needs and challenges.
  • Resourcefulness, assertiveness, and strong service ethic.
  • Growth mindset: you actively seek coaching and embrace feedback from colleagues.
  • Focus and time management skills are critical in working from a remote/home office.
  • Travel as necessary (likely just a few trips per year).

Location: Remote (Buffalo, NY headquarters preferred)

Compensation: $55,000-$70,000 base salary, full health benefits, 401k, and equity considerations.

EEO Statement:

BetterMynd is dedicated to providing every employee with the best possible employment experience regardless of their race, national origin, sex, sexual orientation, socioeconomic status, familial status, religion, age, disability, gender identity, gender expression, results of genetic testing/genetic information, service in the military, veteran status, or any other status protected by federal, state and local laws. Diverse candidates are strongly encouraged to apply. We value the many identities, perspectives, and experiences of all of our employees.